FAQs

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[av_tab title=’What is Sileu Cup?’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]
The Sileu menstrual cup is the future in female intimate hygiene, a revolution in the way women understand their menstruation as something clean and natual. It is an easy-to-use, safe, reusable and environmentally friendly alternative.
The use of the Sileu cup is as simple as folding it, inserting it as a tampon, and forgetting for 12 hours that you are wearing it. It picks up the fluids inside it instead of absorbing them, keeping its interior naturally lubricated and healthy, without causing dryness or leaving traces of fibres. Instead of continually changing it as in traditional methods, simply wash and reuse it. You will never run out of it, as with compresses and tampons. It includes a simple and functional cotton bag to keep it and carry it with you, so always have it on hand if necessary. With the menstrual cup Sileu, you can simply relax and continue your daily routine without problems.
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[av_tab title=’What are the benefits of Sileu Cups?’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]

  • It can take up to 12 hours in the interior without worries. To empty it, it is extracted comfortably and safely, without staining or having contact with the flow, empties, cleans and is ready to put it back.
  • The menstrual cup Sileu is amortized in a couple of months. With adequate maintenance, it can last up to 10 years, with the consequent saving of money in sanitary pads and tampons.
    It cleans easily with water and a mild soap. When the cycle is finished, you simply sterilize it by boiling it or using a sterilizing tablet. In our Accessories section you will find everything you need to facilitate proper cleaning and maintenance.
  • All our cups are made of high quality medical grade silicone, of the same type as the material used in operating theaters. They are hypoallergenic 100%, so any woman can use them without risk of allergies.
    It does not alter, dry or scratch the natural vaginal environment, and no bacteria can live on the surface of the cup if it is properly sterilized, thus avoiding remains of fibers, vaginal infections, Shock Toxic Syndrome and diseases such as Candidiasis and cystitis.
  • It is compatible with the use of the IUD and the contraceptive ring.
  • Our silicone is ecological, with the use of the menstrual cup saves a year tons of waste in the form of compresses and tampons containing highly polluting and harmful chemicals such as chlorine, so it helps to maintain the environment.

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[av_tab title=’Is Sileu Approved?’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]
The menstrual cup Sileucup follows the strictest protocols of control and quality in its production. The silicone is controlled from the supplier to

the final product, with a very detailed monitoring in each process to ensure maximum safety and hygiene. Once the cup is made, it is sealed in a sealed plastic bag, inserted in its cotton bag and inserted along with the instruction manual in its corresponding box, so it is not manipulated in any way until it reaches your hands.

The Sileucup menstrual cup have been tested by Intertek to ensure that they are free of toxic or worrying substances,

passing the SVHC test (REACH), both the silicone used in their Manufacturing as the final product. This double analysis guarantees the maximum quality and safety of the use of our menstrual cups, totally free of any type of substance that is harmful or harmful to the human body.
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[av_tab title=’Why Only 2 Sizes?’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]
Why do you only offer size S and size L? Don’t you have it available? We take into account the opinion of our clients after trying our menstrual cups and our experience indicates that usually two sizes are enough to cover the needs of our clients. We firmly believe that the flexibility factor is much more important than size when it comes to guaranteeing an optimal experience of using our menstrual cups, that is why we have focused on this to be able to offer a wide range of different models and flexibilities, each one adapted to the needs and lifestyle of each woman. to size M?
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[av_toggle title=’I WANT TO CHANGE THE SIZE OF MY SILEU MENSTRUAL CUP’ tags=”]
If you have bought your Sileu menstrual cup through our website, on Amazon, on eBay, Carrefour or physical stores such as pharmacies or El Corte Inglés centers, you have used it for at least 3 or 4 menstrual cycles and experience the following problems:

  • Leaks or stains
  • The menstrual cup moves, turns, or comes out
  • It hurts when putting it on, taking it off or wearing it
  • When you play sports you experience discomfort or leakage

It may be that the chosen size is not the most suitable for you. For this reason, at Sileu we offer you the option to change your menstrual cup size at no additional cost, you just have to bear the cost of shipping your menstrual cup to our address.
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[av_toggle title=’How long do I have to wear the menstrual cup before I can request a size change?’ tags=”]

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[av_toggle title=’What is the maximum time I have to request a size change?’ tags=”]

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[av_toggle title=’What is Sileu’s size change program?’ tags=”]

Once you are sure that you really need to change the size of your glass, you just have to fill out the form that we present below on this page. You will receive an automatic confirmation email. If you bought your glass in a physical store, you must attach your scanned and legible purchase receipt or invoice in response to the e-mail.

When we verify the information, we will contact you by e-mail to tell you where you should return your old glass, keep in mind that the shipping costs for this return are your responsibility. If you have not received an e-mail from us, please check the spam or junk mail directory of your e-mail, as you may receive our message there. We answer all requests in 24-48 business hours, Saturdays, Sundays and holidays excluded.

Once we receive your menstrual cup returned to our office, we will send the new cup to the address you provide. This shipment normally takes about 15 business days to be delivered once shipped.

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[av_toggle title=’When I return the menstrual cup, if I purchased it in a pack with more accessories, do I have to return all or just the menstrual cup?’ tags=”]

You must return only and exclusively the menstrual cup, nothing more, well packed in its biodegradable PLA bag where you received it or in any other packaging that is convenient for you. For hygiene reasons, do not send the menstrual cup unpackaged, as then your size change will not be processed.

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[av_toggle title=’If I have already changed the size of the menstrual cup and I regret it because I think the previous size was better for me, or I want to get my old cup back, is it possible to change the new cup again?’ tags=”]

No, once the size change has been requested, it is impossible to make a new size change or to recover the old cup, so please, we ask you to be sure that you really want to change the size of the cup.

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[av_toggle title=’If my menstrual cup has broken at the base or the stem has broken, can I get a replacement menstrual cup?’ tags=”]

No, as breaks in the base of the cup or stem are exclusively due to improper handling of the cup when putting it on or taking it out, such as pinching it with your nails instead of your fingertips.

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[av_toggle title=’For which countries is this size change service available?’ tags=”]

This service is available only and exclusively for Peninsular Spain and the Balearic Islands. If you are in the Canary Islands, Ceuta, Melilla or in another country, and you want to change the size, you must take care of the shipping costs to return your old glass and the shipping costs of the new glass to your location.

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[av_tab title=’QUALITY STANDARDS’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]
Our menstrual cups are manufactured with the highest quality surgical grade silicone, the same as the one that is used for example to made surgical instruments, teats for baby pacifiers and baby bottles or breast implants.

All of our menstrual cups have been tested by Intertek in their independent laboratory in Germany through a laboratory analysis that looks for the chemical cups called SVHC (Highly Concerned Substances). These substances are cataloged in the REACH regulation in the following :

  • Carcinogenic substances
  • Mutagenic substances
  • Substances toxic to reproduction
  • Persistent, bioaccumulative and toxic substances
  • Substances for which there is “scientific evidence of serious effects on human health or the environment which give rise to an equivalent level of concern”

No traces of any SVHC have been found in Sileu menstrual cups; therefore, our menstrual cups have the quality seals: “PAH tested” (no polycyclic aromatic hydrocarbons), “Lead free”, “Cadmium free” and” Tin Organic Compounds tested”.

Intertek is an international leader in product certification with more than 36,000 employees and 1,000 locations in more than 100 countries around the world. They ensure through laboratory analysis that the products analyzed meet the highest standards of quality, health, safety, environment and social responsibility in any market in the world.

Therefore, our menstrual cups are the only ones that can guarantee 100% the highest quality and safety, which translates into your peace of mind when using it. They are very durable and easy to sterilize, with adequate maintenance they can last up to 10 years.

At SileuCup we firmly believe in the elimination of taboos regarding menstruation, so that we can all enjoy the experience of our period as something beautiful and natural. We want to give a totally different viewpoint to the old mentalities, who think of menstruation as something negative and that defend the use of traditional and disposable menstruation products, full of chemicals that are harmful to our health and highly polluting.

We think that we all have the right to live our menstrual period in a happy and healthy way. That is why we make every effort to ensure that all our products are certified, registered and manufactured with our health and comfort in mind.

At SileuCup, we are a team of women working for all women, for their empowerment and for a better world.
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[av_tab title=’CHOOSE YOUR IDEAL CUP’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]

  • On our website you can find different models of menstrual cups, you probably ask, which one will work better? Will this be the ideal for me? Which one should I choose?Without a doubt, the body of each woman is a world, and it is difficult to establish rules or guidelines that will fit all women alike, but if it is true that there are guidelines that usually give a fairly accurate result to the time to choose the menstrual cup Sileucup ideal for you:

    Keep in mind that there are different parameters that differentiate Sileucup menstrual cups from others, such as size, capacity, colour, texture, stem shape, vacuum holes, etc. However, all those factors are more secondary when it comes to an optimal fit of the menstrual cup to your body.

    We recommend always taking into account the parameter that is, in our experience, the most fundamental of all: the flexibility of the menstrual cup, which is intimately related to the strength of the pelvic floor of each woman. The flexibility is in the range of 1 to 10, with 1 being the least flexible cup and 10 being the most flexible cup.

    Here’s a detailed description of each of the models, find your Sileucup!

    Sport model has a flexibility of 1 and is especially suitable for women with a well-trained pelvic floor (they frequently practice exercises such as pilates, dance, riding, etc.). The Sport menstrual cup, being less flexible, puts more pressure on the vaginal wall preventing leaking and adjusting perfectly. It only has two vacuum holes, to be more sealed and secure. It is pink, and touch is the hardest but smoothest. The stem is flat, although if it bothers you, you can choose to cut a portion or the whole stem.

    Soft model has a flexibility of 8, is the softest model we have available at the moment. It is somewhat more difficult to unfold once inserted, but it puts less pressure on the vaginal walls. It has four vacuum holes, so it is easier to break the seal when removing it. This model has been specially designed for women who have weak or sensitive pelvic floor, for example, if you recently gave birth, if you have a tendency to suffer from vaginal diseases or if you do not practice pelvic floor strengthening sports. It is mauve in colour and its touch is very soft, silky and soft. The stem is short and round in shape, it can also be cut if it bothers.

    Classic model has a flexibility of 5. Its medium firmness (it unfolds relatively easily and exerts a standard pressure on the vaginal walls) makes it ideal for most women. It has four vacuum holes. It is mauve, soft-touch. Its stem is flat and oval, and like the other models, the stem can be cut if desired.

    Tulip model has a flexibility of 5 like the Classic model, with the difference that its tulip-shaped design and its round appendix makes it easier to place, making it ideal to start using the cup menstrual. Likewise, if it is the first time that you are going to use a menstrual cup and you do not know which to choose, we recommend that you begin by this one. It is mauve in colour, soft touch and its stem is round and hollow (it can also be cut).

    The Rose model has a flexibility of 3. It adapts perfectly to the vaginal walls without moving and without risk of leakage. The Rose model is especially recommended as a starter model, being very easy to place and remove without staining or spilling. It has a totally unique and inimitable design made in Spain, resembling a beautiful translucent red or white rose according to your choice, with the velvety touch of a flower petal.

    The Divine model has a flex of 8 just like the Soft model. It is a good option if you need a more flexible cup because you have a weak and / or sensitive pelvic floor but the stem of the Soft model is short for you to extract easily (for example, if you have a high cervix), since thanks to the ball at the end of stem is very easy to grasp to extract. It is mauve in color.

    The Bell model has a flexibility of 2. It is ideal for those women with a low cervix, as its bell shape adapts ideally to the vaginal walls. In addition, its stem in the form of a “thread”, imitating the shape of tampons, makes it easy to extract, and can be cut to the desired height. It is transparent in color.

    All cups include a small meter of capacity on the body of the cup.

    Regarding size, if you are under 25 and/or have never had a natural childbirth, the size we recommend is S. If on the contrary, you are over 25 years and/or have had one or more natural births, Your recommended size is L.

    In any case, as we said before, each body is a world and these guidelines are general. They usually work well for most women, but you may feel more comfortable with another model or size other than this orientation, so our recommendation is that you try and choose the one that best suits you.

    Here you have a summary table about all the characteristics of the cups:

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[av_tab title=’DELIVERY & SHIPPING COST’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]

The Delivery costs are free for orders in Accra ONLY

For ALL regions and countries, Kindly Call +233-54-530-8760 Now for details.

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[av_tab title=’I still have doubts, how do I contact you?’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’]

Through WhatsApp at the Ghanaian number +233-54-530-8760

  • By phone at the Ghana phone number +233-54-530-8760.
  • Via email to info@sileucups.com.
  • Through our chat on the website.
  • On Facebook or on Instagram.

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